Refund policy

Coffee is a fresh food product, so we handle returns a little differently:

- Damaged, defective, or incorrect orders: contact us at mkassetsco@gmail.com within 30 days of delivery and we will replace or refund your order.
- Unopened bags: returnable within 30 days of delivery; return shipping is at the buyer's cost unless the error was ours.
- Opened bags: if the coffee genuinely isn't to your taste, tell us — we would rather find you a roast you love than leave you with one you don't.

Refunds are issued to the original payment method once we confirm the issue or receive the return.